Frequently Asked Questions

What is co-buying?

Co-buying lets multiple buyers split a single liquidation lot (pallet or truckload). Instead of buying the entire load yourself, you reserve one or more spots and share the cost with other buyers. When the deal moves forward, each spot represents your share of the purchase and the distribution plan.

How is this different from buying alone?

Buying alone usually means higher upfront capital and storage requirements. With co-buying you get:

• •Lower cash required per person - Split the total cost
• •Smaller quantity - Buy only what you want to handle
• •Less exposure - Smaller commitment per deal
• •Local coordination - Pickup/shipping handled per deal terms

What are liquidation pallets?

Liquidation lots are bulk merchandise sold at a discount (overstock, returns, shelf-pulls, closeouts). Contents vary by supplier and lot type—some deals have detailed manifests, others are "as-is." Each listing should state what information is available (manifest, grade, condition notes, etc.).

Who are the organizers?

Organizers create and manage co-buy deals. They coordinate bidding/purchasing, receiving, and distribution based on the listing terms. Organizers must pass verification before a post goes live, and again before any funds are captured for a won auction (see "KYC Gates" in Safety & Trust).

When will I be charged?

You are only charged after all of the following happen:

1. The organizer wins the auction / purchase
2. The organizer uploads proof of win/purchase
3. Proof is reviewed and approved
4. We capture the authorized payments for co-buyers

If the auction is lost or the deal doesn't proceed, your authorization is released and you're not charged.

What is payment authorization?

Payment authorization is a temporary hold on your card. During the payment window, you authorize your spot amount so your spot can be reserved for the deal.

• •It is not a charge
• •Your bank may show it as "pending" and it may reduce your available balance
• •If the deal doesn't proceed, the hold is released and you're not charged

Important: "authorization length" varies by issuer. If the authorization nears its deadline, the organizer decides next steps (we won't automate this early on).

Are there any fees?

We keep fees simple and visible:

• •Co-buyer fee: a flat $5 fee per co-buyer considered only when payment is successfully captured (no fee if you're never charged)
• •Organizer funded fee: a flat $5 fee to the organizer when a deal is successfully funded / captured
• •No surprise charges: shipping/pickup costs are handled per deal terms (if shipping is offered, the organizer will specify how it's paid)
• •Payment processing fees are included in the price you see

How do I reserve spots?

Reserving spots is simple:

1. Browse deals by city/state
2. Open a listing to review terms and distribution plan
3. Choose how many spots you want
4. Click Reserve Spots (login required)
5. Wait for the moderator to open the 8-hour payment window
6. Authorize payment during the window to confirm your reservation

You can cancel your reservation any time before the payment window opens.

How long does the process take?

Timing varies by how quickly spots fill and auction timing, but most deals follow:

• •Reservation phase: hours to a few days
• •Payment window: 8 hours
• •Auction/purchase: typically 1–7 days (depends on source)
• •Delivery: often 3–10 business days after a win

What happens after the auction is won?

Once the organizer wins:

1. Organizer uploads proof of win/purchase (receipt, invoice, screenshot, etc.)
2. Proof is reviewed and approved
3. Payments are captured from co-buyers
4. Organizer receives the load (or receiver confirms delivery)
5. Co-buyers coordinate pickup or shipping per the listing
6. Distribution occurs per the posted terms
7. Deal is marked complete

How do I get my items?

Most deals offer:

• •Local pickup: coordinate pickup with the organizer/receiver (common)
• •Shipping (optional): if offered, shipping costs and method are described in the listing terms

What does "5% variance" mean?

Liquidation lots are sold in bulk and may vary slightly from the listing description. This means:

• •Total item count may be slightly higher or lower
• •Some items may differ in condition
• •Total resale value may vary

Most liquidation auctions include a built-in allowance of up to 5% for these differences. This is normal and expected in wholesale liquidation.

What if there's a shortage or discrepancy?

• •Differences within the 5% variance are considered acceptable and cannot be disputed
• •Differences outside the declared variance are reviewed by the organizer and platform
• •Each deal includes a posted variance-handling plan from the organizer

How are variances handled?

Each deal must include a posted variance-handling plan from the organizer before payment is authorized. This plan explains how the organizer will handle:

• •Missing items
• •Condition discrepancies
• •Uneven distribution due to shortages

The organizer may choose to handle discrepancies by:

• •Adjusting distribution
• •Rebalancing spots
• •Offering partial credits
• •Using a draft-based allocation (if applicable)

Important: The organizer has discretion in how variances are handled as long as the approach matches the posted plan. By reserving spots, co-buyers agree to this plan.

Is this standard in liquidation?

Yes. The 5% variance allowance is an industry standard in wholesale liquidation. Auction houses and liquidation platforms commonly include this buffer because bulk lots cannot be inspected or counted with 100% precision before sale. This protects both buyers and sellers from minor discrepancies that naturally occur in liquidation commerce.

How do I know organizers are trustworthy?

We use multiple safeguards:

• •KYC verification before a post is published
• •Second verification / review before funds are captured
• •Proof required for auction wins
• •Ratings + completed deal history
• •Reporting tools + moderation controls

What is the tier system?

Organizers earn tiers based on completed deals (example):

• •New: 0 completed deals
• •Bronze: 3+
• •Silver: 10+
• •Gold: 25+
• •Platinum: 50+

Higher tiers generally indicate more experience and consistency.

What if something goes wrong?

If there's an issue (non-delivery, major mismatch from terms, etc.), contact support. We'll review evidence and take appropriate action under our dispute process, which may include organizer restrictions, refunds where applicable, or other corrective steps.

Is my payment information secure?

We use Stripe for payment processing. Your card details are handled by Stripe's secure, PCI-compliant systems and are not stored on our servers.